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recover windows admin password

I have created a new Windows instance via the Horizon interface and try to log in as administrator, but how can I retrieve the password? The option to retrieve the password in Horizon in the dropdown is not active, so this is impossible. The hosting company where the OpenStack is running keeps on telling me I have to do this via Nova, but as far as I know there is no way I can give commands to Nova as I only have the Horizon interface.