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unable to ping the provider network from controller or anywhere

Hi Team, I am unable to ping the public/provider IP from controller or anywhere from the network. please advise.

[root@controller /]# neutron router-list +--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+ | id | name | external_gateway_info | distributed | ha | +--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+ | 61065b27-cf28-4525-b9e5-8d209716c5dd | Red-R1 | {"network_id": "2cc5a13d-a370-4a10-9a22-6f5dccd2d6e9", | False | False | | | | "enable_snat": true, "external_fixed_ips": [{"subnet_id": | | | | | | "eed63bef-7374-4c3d-8561-456bf716483f", "ip_address": | | | | | | "119.63.135.86"}]} | | | +--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+ [root@controller /]#

unable to ping the provider network from controller or anywhere

Hi Team, I am unable to ping the public/provider IP from controller or anywhere from the network. please advise.

[root@controller /]# neutron router-list
+--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+
| id                                   | name   | external_gateway_info                                             | distributed | ha    |
+--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+
| 61065b27-cf28-4525-b9e5-8d209716c5dd | Red-R1 | {"network_id": "2cc5a13d-a370-4a10-9a22-6f5dccd2d6e9",            | False       | False |
|                                      |        | "enable_snat": true, "external_fixed_ips": [{"subnet_id":         |             |       |
|                                      |        | "eed63bef-7374-4c3d-8561-456bf716483f", "ip_address":             |             |       |
|                                      |        | "119.63.135.86"}]}                                                |             |       |
+--------------------------------------+--------+-------------------------------------------------------------------+-------------+-------+
[root@controller /]#

/]#