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openstack kilo vmware vm console error:console is currently unavailable. Please try again later

hi:
everyone:
our openstack is kilo ,vmware vcenter6.0,and all feature is ok.
but in instance console,error:
console is currently unavailable. Please try again later

and in nova-api.log,error is :
HTTP exception thrown: NV-D181D89 Unavailable console type vnc.

and nova.conf vnc configs is :


novncproxy_base_url=http://192.168.0.24:6080/vnc_auto.html
xvpvncproxy_base_url=http://192.168.0.24:6081/console
xvpvncproxy_host=192.168.0.24
xvpvncproxy_port=6081
novncproxy_host=192.168.0.24
novncproxy_port=6080

vncserver_listen=192.168.0.24
vncserver_proxyclient_address=192.168.0.24

vnc_enabled=true

vnc_keymap=en-us

memcached_servers=localhost:11211


so how could we ?
we can not find something in google
all confused
can canyone give us some advice ,
thank you very very much !!!