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HP Helion OpenStack Community Virtual Install--> Not downloading correct file

asked 2014-06-23 10:38:58 -0500

Genevieve gravatar image

updated 2014-06-23 11:46:54 -0500

smaffulli gravatar image

On the HP helion openstack download center : https://helion.hpwsportal.com/#/Produ...

I am trying to download the HP Helion OpenStack Community Virtual Install and it downloads small 12KB file named hp_helion_openstack_community.tar.gz.csu . I tried downloading it on chrome/Firefox/explorer and always the same problem. I would really like to be able to download it to evaluate this software.

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answered 2014-06-24 19:23:10 -0500

Rick Boyett gravatar image

updated 2014-06-24 19:25:25 -0500

Yea, something looks broken there. However I was able to get the file. Logon with the HP Net ID and go to the download page. Click the download button and hit the Install button... Now copy and paste this into your browser:

https://cdn.downloads.pp.palm.com/protected/rights.pod1.prod-core.hpwsportal.com/1377/files/hp_helion_openstack_community.tar.gz.csu

The file I got was 4.1GB... Hope this helps...

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This worked! Thank you so much Rick

Genevieve gravatar imageGenevieve ( 2014-06-25 08:45:05 -0500 )edit

Good, I'll try to find out who is responsible for the page and get it fixed...

Rick Boyett gravatar imageRick Boyett ( 2014-06-25 09:23:32 -0500 )edit
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answered 2014-06-23 13:11:37 -0500

The download will take 30-60 minutes to fully download.

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Yes I have been following the instructions on that link.The problem is, when I click download I get a 12 KB file that takes 2 seconds to download (which is not the 4.15 GB file that I want)

Genevieve gravatar imageGenevieve ( 2014-06-23 13:33:28 -0500 )edit

Hi, I am also facing the same problem. I am able to download "hp_helion_openstack_community.tar.gz.csu" which is only of 12kb.

anupamacs gravatar imageanupamacs ( 2014-06-24 06:28:09 -0500 )edit

Same here... in the tar file there is just a png file....

Diego Castro gravatar imageDiego Castro ( 2014-06-24 14:50:00 -0500 )edit

I tried for several times and now the 4GB download appeared...

Diego Castro gravatar imageDiego Castro ( 2014-06-24 15:02:08 -0500 )edit

Validated - the full download appears to be posted again.

Dustin Holub gravatar imageDustin Holub ( 2014-06-24 15:15:24 -0500 )edit

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Asked: 2014-06-23 10:38:58 -0500

Seen: 863 times

Last updated: Jun 24 '14