Rebooting forever and Failed to connect to server

asked 2019-10-19 12:07:07 -0600

newpen gravatar image

Somehow today my VM has some issues and I decided to reboot it. But since then the dashboard shows "Reboot Started Hard" and it's there forever. I cannot access to the console either and it says "Failed to connect to server (code: 1006)"

What should I do to get my VM back?

Below is the log (sorry I don't how to paste the log here):

Thank you very much!

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I think "Did not find any data source" is the key to your problem. It probably means that cloud-init doesn't get anything from the metadata service.

Check the health of the Neutron metadata service. Try other instances from other images.

Bernd Bausch gravatar imageBernd Bausch ( 2019-10-19 19:41:06 -0600 )edit

I am using the cloud service from a service provider, so what should I do? Would it be possible for the service provider solve the issue? Or I have to just forgo it and just start a new instance from scratch? Thanks.

newpen gravatar imagenewpen ( 2019-10-30 01:21:11 -0600 )edit

You have to solve the problem in your i stance, where the cloud provider doesn't have "jurisdiction". They might have hints and tips, though.

To check the metadata service's health, however, you need to talk to the provider.

Bernd Bausch gravatar imageBernd Bausch ( 2019-10-30 03:55:45 -0600 )edit

Thanks, but I cannot even connect to the console, does it means I would not be able to solve it and must forgo it?

newpen gravatar imagenewpen ( 2019-10-30 04:13:14 -0600 )edit

If you can't connect to the console, the cloud has a configuration problem that only the provider can solve.

Bernd Bausch gravatar imageBernd Bausch ( 2019-10-30 04:14:53 -0600 )edit