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Ensure the novarc file looks like

export OS_TENANT_NAME=admin
export OS_USERNAME=admin
export OS_PASSWORD=password
export OS_AUTH_URL="http://x.y.z.a:5000/v2.0/"

Ensure that the OS_AUTH_URL is recognized by all nodes present in your openstack environment, Mainly this issue happens when the OS_AUTH_URL is incorrect. If this is the first time when you are importing the image to glance , Ensure that you can restart the glance service to confirm glance is working correctly , If not check the error using the parameter --debug

If glance does not restarts , Check the permission of all logs present on /var/log/glance and ensure the log file's ownership is set to glance glance