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If you are running nova list as admin and admin doesnt own that instance then you need to run nova list --all-tenants.

Dashboard and nova list underneath use the same python code so its really not possible that you see it in the dashboard and not during nova list unless you are using the wrong credentials when doing nova list.

You can also, in the dashboard, go to access and security and download the tenants rc file. Copy that file to where you are running nova list and source that file before you run nova list. You will need to have the password for that user in that tenant.