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I was also having same error while creating tenant, following these steps. I was logged in as root, and executing "su -s /bin/sh -c "keystone-manage db_sync" keystone" command, I removed "su -" part from command as I was logged in with root user, it didn't gave me any error. I was unable to create tenant so I re-executed the steps given, but this time without removing "su -" part from command. This time everything worked fine.