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When setting up your accounts, did you follow the instructions at https://wiki.openstack.org/wiki/How_To_Contribute#If_you.27re_a_developer ? In particular, did you join the OpenStack Foundation by going to https://www.openstack.org/join/ first and make sure that the "Primary Email Address" in your Foundation Profile matches the "Preferred Email" you set in Gerrit?

When setting up your accounts, did you follow the instructions at https://wiki.openstack.org/wiki/How_To_Contribute#If_you.27re_a_developer instructions? In particular, did you join the OpenStack Foundation by going to https://www.openstack.org/join/ first and make sure that the "Primary Email Address" in your Foundation Profile matches the "Preferred Email" you set in Gerrit?

If you still have problems, make sure you are actually an Individual Member of the OpenStack Foundation. Login into your account and see if you can change your membership status to Foundation Member by pushing the button on their user profile see example.