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you need to check if ceilometer-api service is running on your server

try to run ps aux | grep ceilometer-api to check it if it is not running, try to run service openstack-ceilometer-api start to start it

you need to check /var/log/ceilometer/ceilometer-api.log (the basename can be different, for i.e. just api.log) and search anything unusal (level WARN and ERROR) to locate the root problem.